Refund & Replacement Policy

Last Updated: 5 July 2026

At Devshilp, customer satisfaction is our highest priority. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. However, in the rare event that you receive a damaged, defective, or incorrect product, we are happy to assist you through our Replacement Policy.

Please read this policy carefully before placing an order.

1. One-Day Replacement Policy

We offer a 1-day replacement policy, which means you must raise your replacement request within 24 hours of receiving your order. Requests received after this period may not be eligible for replacement.

Replacement requests are accepted only in the following situations:

• You received the wrong product.

• The product was damaged during transit.

• The product has a manufacturing defect.

To verify the issue, an unboxing video recorded from the moment the package is opened is mandatory. This video helps us verify the condition of the parcel upon delivery and protects both the customer and our business from fraudulent claims.

Requests submitted without an unboxing video may be declined.

2. Conditions for Replacement

To qualify for a replacement, the product must:

• Be unused and unworn.

• Be returned in its original packaging.

• Include all accessories, tags, inserts, and invoices (if applicable).

• Be in the same condition in which it was delivered.

All returned products undergo a quality inspection by our team before a replacement is approved. The decision of the inspection team shall be final.

3. Non-Returnable & Non-Replaceable Cases

Please note that replacements or returns will not be accepted for the following reasons:

• Incorrect size selected by the customer.

• Personal preferences or change of mind.

• Dissatisfaction with color, finish, or design where the product matches the website description.

• Products damaged due to misuse, improper handling, washing, exposure to chemicals, or accidental damage after delivery.

• Products returned without original packaging or missing accessories.

We strongly encourage customers to carefully review product descriptions, measurements, and images before placing an order.

4. Partial Prepaid & Cash on Delivery Orders

For Cash on Delivery orders where a partial prepaid amount (₹59) is collected during checkout, this amount is non-refundable.

If such an order is returned to us due to customer unavailability, refusal to accept delivery, or incorrect delivery details, the prepaid amount will remain as store credit and may be adjusted against a future purchase.

5. Six-Month Colour Fade Replacement

We stand behind the quality of our products. Therefore, selected products are covered under our 6-Month Colour Fade Replacement Policy.

If the product experiences abnormal colour fading within six months of purchase, customers may request a one-time replacement by sharing clear photographs with our customer support team.

After approval:

• A replacement product will be dispatched.

• A ₹100 Shipping & Handling Fee must be paid in advance.

• Cash on Delivery is not available for this service.

• Customers may either keep the original product or return it at their own shipping expense.

This policy applies only to colour fading and does not cover accidental damage, scratches, misuse, or normal wear and tear.

6. Delivery Failure & Refunds

If a prepaid order cannot be delivered because the customer was unavailable, provided an incorrect address, or refused the shipment, the order may be returned to us by the courier partner.

In such cases, applicable shipping and handling charges may be deducted before any eligible store credit is issued.

Customers are responsible for checking the Cash on Delivery amount shown on the courier invoice before making payment. Devshilp shall not be responsible for excess payments made directly to courier personnel.

7. Refund Policy

Our primary resolution is product replacement rather than refunds.

Refunds are granted only in exceptional circumstances, including but not limited to:

• Multiple incorrect deliveries.

• Multiple damaged deliveries.

• Orders experiencing extraordinary delivery delays.

• Situations where replacement is not possible.

Where approved, refunds will be processed to the customer's original payment method through UPI, Net Banking, or the payment gateway used during checkout. Refund processing generally takes 4–7 business days, although the final credit timeline depends on the respective bank or payment provider.

8. Return & Replacement Process

To initiate a replacement request:

1. Contact our customer support within 24 hours of delivery.

2. Share your Order ID along with your registered mobile number or email address.

3. Submit the mandatory unboxing video and clear photographs showing the issue.

4. Our support team will review the request and verify eligibility.

5. If approved, we will arrange a return pickup wherever courier service is available.

6. After receiving and inspecting the returned product, we will dispatch the replacement.

In locations where reverse pickup is unavailable, customers may be requested to ship the product to our return address. Replacement will be processed after successful inspection.

9. Products Not Eligible for Return

Certain categories, including specially curated spiritual products, customised items, gift cards, clearance products, and promotional sale items, may not be eligible for return or refund unless they arrive damaged or incorrect.

Please refer to the individual product page for category-specific exclusions.

10. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Website: https://devshilp.co
Email: contact@devshilp.in
WhatsApp: +91 85859 79739 (whatsapp only)

Our support team will review your request as quickly as possible and guide you through the replacement process. Om Namah Shivay